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FAQ

1. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, Verve), bank transfers, and secure online payments via Paystack and Flutterwave. All transactions are encrypted and 100% secure.

2. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, manage returns, and enjoy a faster checkout experience in the future.

3. How long will it take to receive my order?

Delivery timelines depend on your location.

  • Local deliveries typically take 2–5 business days within the UK.

  • Outside major cities may take 7 - 14 business days.
    You will receive a tracking number once your order ships.

4. Can I track my order?

Yes! Once your order is shipped, you’ll receive an email with your tracking details. You can also log into your account and view the order status anytime.

5. What is your return policy?

We offer a 7-day return window for most items. Products must be unused, in original condition, and with all tags intact. Please read our Return & Refund Policy for more details.

6. How do I request a return or exchange?

To request a return, go to the “My Account” section, find your order, and click “Request Return.” Alternatively, contact us at [support@munaet.com] with your order number and reason for return.

7. Do you offer international shipping?

International shipping is currently not available, but we’re working on expanding soon!

8. Are your products authentic?

Absolutely. We source directly from trusted manufacturers and authorized distributors. Quality and originality are our top priorities.

9. What should I do if I receive a damaged or wrong item?

We sincerely apologize for any inconvenience. Please contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll arrange a replacement or full refund.

10. Can I cancel or modify my order after placing it?

Orders can only be modified or cancelled within 2 hours of placement. After this, we may have already begun processing your order. Please reach out quickly if changes are needed.

11. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on our latest deals, promo codes, and exclusive offers.

12. Is my personal information safe?

Absolutely. We use SSL encryption and comply with data protection laws. Your personal data is never shared or sold. View our Privacy Policy for details.

13. Can I order in bulk or as a reseller?

Yes, we welcome wholesale and reseller inquiries. Contact our sales team at [sales@munaet.com] for pricing and partnership options.

14. Do you have a physical store?

We are currently an online-only store. All orders are processed through our website, and our customer service is available to support you daily.

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